You can replace reactive with proactive with Zebra’s VisibilityIQ™ Foresight. Your data will suddenly be so readily available (and clear) that your next move will be obvious.

With VisibilityIQ™ Foresight, you’ll instantly know your mobile computing device metrics from a single pane of glass. You’ll have consolidated data allowing you to see the big picture. You’ll have the ability to pre-empt problems. And you’ll have the ability to turn that information into action.

CONSOLIDATED DATA THAT PAINTS THE BIG PICTURE

Foresight pulls from more data sources and stores it for longer periods of time than other services. It aggregates all that data into one single, color-coded, cloud-based pane of glass. With a user-friendly experience and the ability to navigate with fewer clicks you’ll find your own answers quickly (without having to call over the IT experts). You can also customize the views by roles to get the information that is most relevant to your needs. 

You’ll be able to access information including, predictive states, conditions, location, battery level, utilization, performance, physical and storage memory, health, WLAN signal strength, lost/stolen devices and newly activated ones. Plus, email alerts will keep you informed when you’re away from your computer. With color-coding notifications you’ll be able to tell in an instant the status of a device: red for immediate attention; yellow for precautions; and green for optimal conditions.   

PREEMPT PROBLEMS AND FORECAST NEEDS

You’ll eliminate manual tracking and instantly locate devices. You’ll ensure devices are ready and available for a worker’s full shift. You’ll increase uptime by preventing battery and device issues. And you’ll speed up remote device rollouts across multiple locations.

TURN INFORMATION INTO ACTION

With so much accessible, clear data in one single dashboard, you can view your own reports without having to call for IT. You can select the reports that are most relevant to your department or role or see in-depth and new operational and repair reports that keep you in-the-know and inform your next move. By maximizing efficiency through tracking the health, location, and utilization of active devices, you can cut expenses and stop overspending.

The information now available to you assists in understanding how to right-size your inventory; determine the load-balance of your devices; track loss or stolen devices; and/or eliminate unnecessary repairs – all of which can reduce your costs. 

Time to be proactive and know clearly your next move.

With consolidated data, you’ll see the big picture. With clear data, you’ll be able to preempt problems. With easy reports and management that doesn’t require an IT expert, you can turn information into action. VisibilityIQ’s™ Foresight allows you to reach higher levels of uptime, tighten security, slash costs, and push up productivity. Contact us and we’ll get you started.

If you are attempting to maintain and keep track of 30 or more contracts, chances are you’re struggling. You are probably operating without a comprehensive and central view of all this critical data which has you in the dark, and spending more time being reactive than proactive. Without clear oversight on your equipment, there’s also more work disruptions, increased security risks, rising costs, and productivity deficiencies.

What you need is Zebra’s VisibilityIQ™ OneCare® to get you working more efficiently and putting you in a proactive position.

AVAILABLE & ACCESSIBLE

OneCare® is available as an included benefit to all customers who hold one of the following valid Zebra OneCare® Support Service agreements for mobile computers or scanners:

• Valid Zebra OneCare® Technical Support & Software (available for Core HW and SW Support SKUs)
• Valid Zebra SV for TC2X Service Support Agreement
• Valid Zebra OneCare® Essential
• Valid Zebra OneCare® Select

OneCare’s® availability by region is: NA, EMEA, and APAC. It’s not currently available in Latin America. And it’s easily accessible because your Login ID is the same across any Visibility dashboard.  If you are wondering if you have an ID already; or if you are not sure whether you have one of the qualified agreements; or you need access to your OneCare® portal contact us . We can answer all your questions and enable your access.

DATA & REPORTS

Reports include:

• LifeGuard™ Analytics (shows Android security patch status)
• Repair LifeCycle (status of all repair tickets)
• Case LifeCycle (status of all tech support tickets)
• Contracts (shows all service contract details including entitlement)

Additional reports were recently added to the latest version and include:

• On time delivery (trend of repaired/replaced devices shipped on time)
• Repair return rate (tracks return rate over a 12-month period. NTF and damage, too)
• Repair repeat rate (trend of repaired devices returning within 30 days)
• Top repair metrics (graphical ranking by site, faults, problems)

Simply stated, OneCare® maximizes your device uptime, secures your devices and data, and highlights repair status.

ADMINISTRATIVE FEATURES & CUSTOMER ONBOARDING

You can set report alert thresholds. Email notifications will have you receiving daily emails summarizing changes in threshold metrics for each report. There’s also site assignment where you can view/assigned sites by site listing or user listing. This is a feature that is available for partners and administrators. And there is a simplified web-based onboarding process. For existing customers, the contract auto add feature will automatically add new contracts for existing customers to the dashboard. 

For new customers, partners can find a link on Partner Gateway to the online form to request dashboard access for one of their customers. The simplified onboarding process further supports the prior point about OneCare® being accessible.

If you already have OneCare® at your fingertips – leverage it today.

Be proactive instead of reactive? Know the status of your components with a comprehensive overview and easy to use dashboard complete with all the data and reports you could imagine. Contact us and we’ll get you started with OneCare®.  If you want to check out other VisibilityIQ™ technology that will help you gain the oversight you’re looking for, you can read this.

You have way more plans and contracts then you can manage as on person. Their start dates, end dates, repair and replace statuses, and update requirements are a swarm of information that you just don’t have all in one place. There is no comprehensive and central view of all this critical data which has you feeling left in the dark, grappling to figure out what to do first (or next). With so many parts and pieces at various stages of their life cycles and no central oversight, you spend more time being reactive than proactive.

Without clear oversight, there’s more work disruptions, increased security risks, rising costs, and productivity deficiencies.

So, what if there was better technology and applications that could have you quitting old-school tracking methods and breaking up with your cluttered spreadsheets?

ONECARE®

VisibilityIQ™ OneCare® service and support is a configurable web-based tool enabling series repair, support cases, contracts, and LifeGuard™ reports. It’s a part of the service agreement for mobile computers and scanners under any Zebra OneCare® Contract. Not sure if you have one of these agreements? Contact us fore more information. We can enable your portal once we’ve determined you have the right service agreement. 

OneCare® grants you visibility across repair data, technical/non-technical case data, contract information and LifeGuard™ analytics for Android devices. The dashboard is dynamic, personalized, and customizable. With a built-in automated interactive tool, you can replace manual reporting. There’s more data readily at your fingertips, such as relevant and usable info related to repairs, cases, contracts, and performance as well as, insights about security updates. Plus, the data is presented in a more digestible manner via graphs that can be set to monthly, quarterly, and annual reporting. Leveraging OneCare® maximizes your device uptime, secures your devices and data, and highlights repair status. If you’re already holding a OneCare® contract, you should be enabling your VisibilityIQ™ OneCare® portal and putting this tool to work today.   

FORESIGHT

Essentially, you get to see the big picture because Foresight pulls from more data sources and stores it for longer time periods than any other device. Do note that currently Foresight only covers mobile terminals and vehicle mounts and requires a mobile device management (MDM) software such as SOTI or Air Watch.

DNA

Lastly,  Zebra’s VisibilityIQ™ DNA collects and delivers critical data allowing you for better decision-making. Through DNA you receive access to a full set of features, including: PowerPrecision Console (identifies your good batteries); Device Diagnostics; StageNow (rapidly configures your fleets); and WorryFree WiFi (strengthens your connectivity). These features create the foundation for the rest of the VisibilityIQ™ tools. With DNA you’ll gain access to actionable data that you can leverage to streamline asset management, increase uptime, and ensure seamless OS integration for new and legacy infrastructure.

THE FUTURE & FORECAST

The future is dictating more information and more proactive management of devices. You need better visibility of customer assets and better tools that may last you longer than before. Zebra’s VisibilityIQ™ technology will continue to advance and continue to offer you additional services to choose from to support the work you’re doing and the devices you manage. They will continue to advance IQ’s capabilities to offer you more and more data, connectivity, and oversight. In other words, Zebra is just getting started. They have established the groundwork for future versions. Their starting point is impressive, so just imagine the future possibilities and how that will impact the way you and your entire enterprise do business.

You can’t know your next steps if you can’t see clearly what’s right in front of you.

Ready to be proactive instead of reactive? To be able to answer questions about the status of your components in repair or know when their contracts are up? Do you want a comprehensive overview of all moving parts and pieces right at your fingertips? Contact us and we’ll get you started with OneCare®. From there, we’ll talk about the next clearest step for you to take with the technology solution that will shed light on all you need to know and light your dashboard up with critical decision-making data.